Forget luxury; as a great company you have to keep evolving.
You’re going to see relationships with technology across anything that’s brand. I don’t care if that’s in home or what you wear. I just think it’s a new fact of life.
You have to realise that I am the third out of six children, and I am raised with very strong core values and a very strong upbringing. I always put myself in other people’s shoes.
In China, you’ve got six people buying for one child. But the thing is, you’ve got the largest rising upper-middle class in the world.
Store windows are like landing pages on the website.
Just because you’re a luxury brand doesn’t mean you have to have an attitude.
I don’t want to be a great chief executive without being a great mum and a great wife.
I hadn’t grown up always aspiring to be a CEO.
It is one of the most important parts of my job, showing that you can’t do it all.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.
Intuition is the wisdom formed by feeling and instinct – a gift of knowing without reasoning… Belief is ignited by hope and supported by facts and evidence – it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success.
I am not in favour of quotas. Just put the best person into the job. It is not about gender; it is about experience, leadership and vision.
The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed.
Everyone in the world should have a trench coat, and there should be a trench coat for everyone in the world. It does not matter your age; it doesn’t matter your gender.