You get what you reward. Be clear about what you want to get and systematically reward it.
You can’t command people to do their best; they can only command that of themselves.
Just the act of listening means more than you can imagine to most employees.
Communicate, communicate, and then communicate some more.
An open-door policy doesn’t do much for a closed mind.
Take your work seriously and yourself lightly.
It is always easier – and usually far more effective – to focus on changing your behavior than on changing the behavior of others.
People may take a job for more money, but they often leave it for more recognition.
You get the best effort from others not by lighting a fire beneath them, but by building a fire within.
Take time to appreciate employees and they will reciprocate in a thousand ways.
An employee’s motivation is a direct result of the sum of interactions with his or her manager.